FAQ's

What’s the cost of shipping?
Shipping prices vary based on item purchased. Our shipping rates are based on weight and distance. Please see individual items for accurate shipping information.

Do you offer international shipping?
Yes, we offer shipping to international destinations. International rates are calculated by distance and weight at the time of checkout.

What happens if my item is lost or damaged?
All orders are packaged with care, however, we understand things happen. Please email us at support@goodheartdesigns.com if your item arrives damaged.

If your product is lost by the post carrier, please reach out to the postal services directly. Please also reach out to us by email at support@goodheartdesigns.com to inform us that your package has been lost. In most cases, we will send out a replacement product. Please note that shipping cost for a replacement product is paid by the customer.

How long will my order take to arrive?
Due to COVID-19, please understand that shipping delays may occur domestically and internationally. Once package has been handed off to the postal carrier, it is out of our hands.

All orders are shipped 2-5 business days after the production time frame. This excludes Saturdays & Sundays. After shipment U.S. orders typically arrive within 5-15 days after post office receives package. International orders can take up to 20 days or longer.

Can I cancel my order?
Orders can be canceled within 24 hours of being placed. Please Email us at support@goodheartdesigns.com to cancel your order.

What payments methods do you accept?
Here at sGoodheart Designs, we accept all major credit cards – VISA, Mastercard, American Express and Discover. We also accept Paypal.